siforek >>>> livezilla will give you all that you need for basic website support. It is not recommended for larger companies, and also they can afford the paid softwares anyway. Livezilla is suitable for small and medium sized business owners and enterprenuers. You can monitor your website traffic, invite them to chat with you in real-time, you can also see the message archieve, as they are automatically saved by livezilla, you can transfer files etc etc. The only drawback is its difficult setup.