Surveys aren’t something I can hold my hand up and say we as a company have tried on a large scale; however we do send out emails to customers as we go through the various sites to just have a look at the different communities we are supporting and which ones we can anonymously help occasionally

Id agree as to not providing an incentive other than that of the company will take the comments onboard and improve where possible as I am as I know many of you are, against those hosts that ether pay for or “doctor” reviews which essentially is what it is, although not as underhanded (that is if they are publicly available?).

And those that spend say 5 to 20 minutes to fill out a survey or questionnaire are more likely to give you their real opinion and suggestion as long as it is taken onboard, as their only incentive is that you are working to resolve whatever issue that you can and that their opinion counts! As a lot of companies these days will close the door the moment a bad comment is fielded their way.