Provide support is not capable of handling more chats at a time.

Visit the link below for the proof.

http://img31.imageshack.us/img31/7839/support.jpg
Chats: 15 Operators: 1 (Thats me )

I was on the Live chat handling this flow. I enjoyed it actually too handle such flow and took a screen shot .

I left the chat when it crossed over 15...Single man...LOL

Btw: chat4support is also a good software and better pricing.