That's part of doing busienss. You get it in any and every field. When you get to the point that you can actually TEACH someone how to do something, you earn their loyalty for a long time (if not for life).

For many years, we were more than happy to deal with people that knew NOTHING about building a web page, FTP or how the internet works. Over the years, they've become some of the nicest people to work with, and appreciate the time that we give to them.

It's nice to have people who are experts but with their creative programming and abilities those people can actually cause more headache than a person new to the internet

I know when I go through our helpdesk I'd much rather than answer the easy questions than have to scratch my head to figure out a "problem"