Quote:
Originally Posted by Steve-Hostirian
First, manage your prospects expectations. That minimizes stuff like this. Be professional - and realize you cannot please everyone. At some point cut the cord and let them harrass another provider.
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Excellent post, and I would have to agree with you on all points made. While it's a good idea to be as helpful as you can to customers, there does have to be a point where you will say "alright, this has been going too far!" and let them see if they can get anything better from another host. Of course they aren't likely to find it any better elsewhere, and some may even go as far as trying to go back to your service later on!
