It probably would be expensive to hire a professional translator though and although the issue seems to be "resolved", I'll disagree with those that said that the language barrier was too much of a hassle to deal with. I can understand giving up when the person speaks no English at all as obviously that will take a great load of work on both sides but when they speak a little English, the message can still be sent across with reasonable effort. I liked the diagram idea someone mentioned although hand gestures work well too but since it's an online communication, a diagram will probably work better.