Yes..I think it is critical for many hosts. It has been my experience most people are looking for answers to questions..and if a knowledgebase is easy to use and the information there clear and concise..yes..it will save you support time and help keep your ticket volume down.

Yes..it with a decent forum that is well-policed by you and your staff are keys to keeping customers happy..which is a very important thing indeed.

>>>>What's more..it will help you convert more people to customers. i know..I've seen it firsthand. It is a fact.

Bryon