Quote:
Originally Posted by Steve-Hostirian
The problem with a lot of these bad reviews is that the OP leaves out most of the stuff they don't want you to hear. If I don't see the provider's view of the issue so I can make a balanced judgement, I'll almost always disregard the thread as sour grapes.
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I would agree with seeing both sides of the coin however as most of us take reviews from our clients, and then spell check/modify them to fit (summary) with a read more... most of the large companies will take it a step further to doctor all posts or simply reject any negative feedback.
The site escapes me now, but an interesting experiment they where trialling was the use of a wordpress blog, to post the reviews and allow users to then comment as well as their support department to get both sides of the story. Not sure if it worked and again there is still the potential for the screening of reviews but it is a more open method.
Very tricky area none the ess, as even independent forums fall fowl of fake reviews.