Quote:
Originally Posted by handsonhosting
15 years in the web hosting busienss.
Secrets to success - honesty. Majority of our new clients come from referrals and they too see the honesty and transparency. We treat customers as friends, and give them REAL answers to issues, or explain tings if they need to be explained.
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My own personal offline business (janitorial) has been in business for 5 years. What Conor said above is how we operate. By far and away, we are NOT the cheapest in the area, quite the opposite, but we are very professional, and help them as necessary, sometimes for free, sometimes for a cost.
Also, I am getting a lot of referrals lately just from giving free advice to people calling seeking help. (interesting effect)