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Originally Posted by CrazyTech
As others have said, it comes down to the psychology of a person. You'll see far more bad reviews because it's more likely for a person to share their bad experiences when a company did not live up to expectations then when a company does live up to the expectations. It's just human nature to be this way, because, afterall aren't they doing simply what they are supposed to be doing?
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I tend to think the same, although practically speaking, if something is going wrong, a client will post a bad review in the 'heat of the moment'. It's rare to see proactive negative reviews after the problem is resolved. Of course if someone else is bashing someone, people tend to jump in.
Also take into consideration your own nature - I know i'm absolutely distraut when my own internet provider to my home goes down...for those couple hours it's out, I don't know what to do. The same could be said for hosting clients - generally speaking when people are not in control of their situation (host goes down) they become impatient, rude, anxious.....I find that happens with me when a DC problem occurs....it's not often, but during that downtime I need to take a walk. It's a situation I have no control over, and yet it eats me alive
I feel like a victim, because I did nothing wrong, and yet i'm paying for a service that is letting me down. It's like being betrayed.