Quote:
|
Part of the problem in testing at different times of the day is that the support hours are often different than the sales hours. Sometimes support info is only available for customers.
|
I agree that it might not be wise to go completely on your response from the sales department; however, I do believe that in most situations it can be a good indicator.
For example, if you're not getting a good response at all from sales at various hours, it would suggest that the department is quite possibly understaffed. Generally speaking, if a host offers 24/7 support they will typically have sales support available most of the time as well. IMHO if the company offers 24/7 support you should get a response within 8-10 hours on a sales support request at the worst. The company should be able to show that it's interested in new clients and not just 'come if you want but we don't care'.