i have also test drove perldesk and it is good but its not any good for resellers since if you want to use some of the features in their you must have mail direct file access which no reseller has

but i had access to do it and yes it works great

what it will do is if you sent a email to support@yoursite.com

it will add the contents of that email to the perldesk
it works great as well
but resellers cant use all of the features but they can use most of them