Well, I wanted to talk a bit about this. I want to see other companies opinions same from customers.

For you company what support methods do you use and why? I currently have PHP Live Support, WHMAutoPilot clients area and E-Mail. Why do I use them? Because they are the support methods used more frequently. There are others methods like Forums. I've tried providing a forum but Customers seem to not needed it as they find it enough with E-Mail and Support Tickets so I decided just to use this 2.

Customers: What kind of support method would you like to see on a company and why? I would like to know opinion of the people that apply for all this support.

Hope to see some good answers.

Thanks & Regards