Originally Posted by Nancy

Hi, I do believe in KB, coz i think its better to educate the client rather than only solving his/her issue. If the KB is handy, it will save a lot of time of the client as well as of the support provider, make sure that the KB is regularly, its easily accessible & the language is simple to understand. Personally speaking, a lot of issues have been solved using KB & have learnt quite a few things.