In addition if you offer live chat how will u support all of your clients. The ticket system allows for someone to submit their problem at any point in time. With live chat you will have to be logged on at your computer 24/7 (or at least someone) and even if you can do that the bigger you will get, the more chats at one time.

In addition no having ticket support is a major blow in advertising to potential clients. ticket support is basically the defualt bare minimum option that every host has and is in a way a standard.