I wouldnt agree with that. Consumers want knowledgeable & well educated support for there troubles, alot of 24/7 support services these days they just put any'ol person in the chair give'm a book to go by and call it a day.

I hate discussing issues with someone who dosnt understand the problem but reads off dialog, I rather use tech support through tickets/email for the right person to help me with the issue. I remember Dell years ago with the calls in india... wow lol.

24/7 should be only mandatory if it gets the right people intouch with the person who needs help.