I understand what you are saying.
I signed up for my previous hosting for a year only going by reviews and they ended up excellent and I stayed with them for a number of years.

Going by the reviews and also by the speedy reply, and the manner in which their email showed me I just have the same gutt feeling about this hoster that I had with my previous. So in that light I think I will sign up for the year.

Thanks for your advice, I know you are only offering sound advice.