Originally Posted by easyhostmedia
but as a service provider you have just got to take the flack and help your clients out the best you can or they may just upsticks and go with another host.
And that's it.. All to often I see hosts take complaints about service personally, especially in the public domain. A quick look on any web hosting forum and you'll find a thread where a host is arguing with a client over who's right and wrong. Now I understand the need to defend the company, but lowering yourself and the company into arguments with clients is not the way to go about it.