Originally Posted by identiti

I've had bad experiences with Surpass's tech support. They're rude, and will arbitrarily ignore you.

the first was when our site got suspended due to high traffic. Eman, the head of tech wanted to transfer us to a semi-dedicated host for much more... about $25 a month. After that was settled, problems again cropped up. I talked to another tech and realized that our site was not placed on a semi-dedicated, but was merely on an unfilled server.

When Eman took over, he wanted to add RAM to the server, on my account, which was absurd as I'd be sharing the RAM with others, but not the bill. So I refused. He never unsuspended me and just sent me backup of the site.

During that same time, I was being ignored... And I posted my complaints in the forums, which they removed after kicking me out.

As a reseller, 2 of the accounts I host also got suspended and were not unsuspended again. support tickets have delayed replies and were supposed to have been sent to management for consideration. The suspensions were first time offenses and received no warning. Now, I am left with a bad reputation as host.

After that, I cancelled my account.

In doubt? search google and you'll find complaints against surpass with similar tactics.