Other that a few outages I have not experience this from them.
I find their support fast and helpful.
I find their servers fast and are now once again reliable. The only thing I find is that they seem to forget that everyone does not live in the USA and they reboot their servers very often. Just because it is 5am in Florida that does not mean it is that time everywhere in the world and on a couple of occasions they have done this and where I live there 5am is at my peak time of the evening.
Not good to have your site disapear at peak times.