Yeah maybe not.. but 2 reboots in a week is even excessive in my view.
My servers do get a fair bit of work mind you since they do server our community and my customers with help support and they also look after a few clients that I teach on so maybe not as much as their, but still I don't think reboots are needed that much on a linux box if it is configured correctly. Like I said I set up my linux boxes (2 of them) about 3 years ago and they have never been rebooted yet.
But in surpasses favour they have been very good lately and they even stayed online with that second storm that Florida just had.
I am not complaining about them, I think they are ok. I really think that the responces you get from a help desk depends on the manner in which you talk to them. Get angry and sware alot and I say expect the same back.