Creative, it is positive that anything that was said was not intentional to make you feel any certain way. Our support replies are normally very fast, and because of that sometimes the replies are short and straight to the point to maintain the response times. Not sure if English is your first language but there may have been some miscommunication, I feel that may be the case. If you wish to further discuss it, please send an email to contact-at-surpasshosting.com, we would greatly appreciate and welcome the opportunity to make sure that anything you have questions about is fully resolved and that we completely understand each other.