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I would like to participate in other threads here, but if the timing of my arrival and my first post causes you too much grief, I will leave.
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As long as you follow the rules you'll be able to post here indefinitely.
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Also, I believe that if a customer has a problem, and you have a forum, which they post in, it should be kept. I don't think that a forum should be cleaned up to make yourself look good. I would rather be honest to any potential customers and let the see exactly the problems that customers have, and how a resolution is found. In my book, honesty gets you far.
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I agree. Even if a customer posts rude or unfair comments, a host can reply in a professional manner and explain the situation from its point of view. A support forum comes with pluses and minuses - a host must accept this or not use a forum IMHO.