Forum is place where you can share your views, ideas or opinions. It is useful to gain knowledge, help other users to solve their queries.
As far as support is concerned it is always not an ideal place for seeking support.
Ticketing system, Live chat or Phone support are the recommended and best ways for the support issues.
You may need to provide support people, your account details, server details or some other information related to your technical issues which you can not provide on public forum.
Additionally some of the issues are time consuming and requires more investigation. In such cases you can not ask update every time on forum.