Originally Posted by easyhostmedia
when our forum was active what we did with ex clients was yes still allow them forum access, but any posts/comments they made had to be verified by admin/moderator before being published. If their comments were negative and just made to abuse/turn people away from us then they did not get published and if needed we would ban the user
Then again deleting or not publishing negative feedback could just enrage them more, go to other forums where you have no control and post then add the point that you delete negative comments on your forum etc...
Which ever way you do it, it can easily back fire