Originally Posted by Alex - Arvixe
Then again deleting or not publishing negative feedback could just enrage them more, go to other forums where you have no control and post then add the point that you delete negative comments on your forum etc...
Which ever way you do it, it can easily back fire
most of the time i think they would post on other forums before posting on your own. You are not going to allow users to post abusive comments or comments that could turn people away from your services on your own forums.