i left surpass because i wanted to start adding bigger and better plans but i did find that it was hassle in leaving them i wanted them to transfer my clients to another provider and offered to pay them however they still persisted on not doing it eventually i paid out $100 to get it done by some guy on webhostingtalk. Surpass did seem to go down a few times and that anoid my customers while i was getting messed around waiting for surpas's responce to my request i lost 3 customers which made me angry but in whole they are a good company i think to start with