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  Post #29 (permalink)   01-01-2014, 09:40 PM
Kingfish85
HD Newbie
 
Join Date: Dec 2011
Posts: 48

Status: Kingfish85 is offline
Using a forum for support where a user is paying for a service isn't a very good idea. If the company has a forum, especially one that lays dormant with a few posts, it also looks bad.

Support should be handled via the service desk. Forums are for discussions.