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  Post #7 (permalink)   02-28-2014, 08:20 AM
HostWithLove
HD Newbie
 
Join Date: Oct 2013
Posts: 32

Status: HostWithLove is offline
It is good that you are being honest. A lot of smaller hosting providers claim to offer 24/7 support but in reality it is just a one man show - clients have to basically wait for the owner to wake up and finish his breakfast before they can get a response.

Outsourcing support is expensive especially if you are a smaller business and the outsourced support will definitely lack in quality compared to if you were handling it yourself.

I believe as a smaller setup, it will be much better to compete based on your dedication to client support. Even if you responded a few hours slower, as long as the client can tell you are concerned about their query, they would still remain happy.
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