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  Post #11 (permalink)   03-19-2014, 06:16 PM
helix247
HD Newbie
 
Join Date: Jan 2014
Posts: 46

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If you choose to outsource the support you should probably do 50/50. Figure out how many hours you can reasonably provide support every day. Then outsource the rest. Follow up on every outsourced ticket personally to see if they are happy with the resolution process. You would want to handle the support either during the time-frame that you see the most tickets or during the time-frame that your primary customer base is likely to be awake.
 
 
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