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  Post #41 (permalink)   05-08-2014, 11:46 AM
coloradojaguar
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Join Date: Sep 2011
Posts: 83

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Forums are helpful in providing additional information to clients about products and services as well as any maintenance and potential network issues. Forums also lend a certain level of transparency as to how a company is operating and the level of client satisfaction. Additionally, with social media in play, users want to be able to have as many platforms as possible to to get assistance or ask general questions overall.
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