Originally Posted by yoni
when you out outsourcing your support, It means that your comapny has grown.
we tried it once when we grow but it was horrible beacuse the support of the outsource was with a very poor knowledge and the customers and the care of their problems where not successful.
Which means you simply chose the wrong outsource team. We use out own support, as out techs are a team of CISCO-certified professionals, yet many our clients use Ukrainian support teams.
They have good English, good communication skills, are very techy and learn fast. They do cost about 3 times more as compared to Indian support, yet they work 10 times as efficient, so it is money well spent.