Originally Posted by Hosting42
As a small-business and a Hosting Company we have found it hard to survive in the Web Hosting industry. In order for us to compete with leading brands. We felt it was necessary to step up our game and offer 24x7x365 Support. Although as a small business this can be a high overhead and unrealistic.
We were just curious to if you outsource your support to keep overhead affordable or how do you respond to this issue of supporting clients?
have you tried end user support i think that's better than out-source support because whoever is the head user may possibly own the data center/network