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  Post #25 (permalink)   09-09-2014, 06:25 AM
facilitator
HD Newbie
 
Join Date: Aug 2014
Posts: 6

Status: facilitator is offline
Hi,
Very informative discussion by all participants, we at our company have our own support department, I think outsourcing can delay the response time and will cause customer dissatisfaction. further, it wont be good idea to provide top notch support as support might not have the exact detail to resolve issues or responding to other queries
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