Originally Posted by easyhostmedia
It is strange one as if you 'give discounts to everyone who's been a client for longer than X months' then you set a precedence that all clients for that time are entitled to the discount even if they are always late payers or demanding.
It is better to just be more lenient with long term clients
Right, but if a customer has been with you for years, being an advocate for your services, how do you reward them? They always miss out on the "50% discount (or whatever)" you're giving to new customers, but your existing customers are the ones you need to nourish, no?