Hi HostXL,

Who can I complain to at HostXL about the way HostXL has treated my 11 year old daughters account? She wanted her website moved to HostXL so on 2nd Dec we paid for the basic package and a couple of days later moved her domain but soon encountered problems. Emails I sent to the address's on your website bounced, tickets I submitted vanished and the latest one, 591, has been sitting since the 12th Dec with one reply and no work getting done to it? I was told after countless live helpdesk sessions all would be resolved by the 9th Dec, 5 days after her domain transferred over and this is now the 18th Dec. Why? Online helpdesk advised me to submit a fresh ticket? Why? There is a ticket, 591, active as I write this. I sat with helpdesk up earlier, refusing to budge until somebody fixed this problem and they basically put me on hold, for hours and wouldn't reply. I am utterly fed up that you can do this to my 11 year old daughter, 16 days this has been going on. Who in your company is accountable? Why won't your 'support' support a paying customer? Who regulates you? My em is phil_thomson@blueyonder.co.uk