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  Post #24 (permalink)   05-01-2015, 12:52 PM
Rado_Ch
HD Master
 
Join Date: Sep 2013
Posts: 327

Status: Rado_Ch is offline
Quote:
Originally Posted by easyhostmedia View Post
like most things on a case by case basis, will look at the clients previous record with us.
But what does the said customer see when they try to order? Do they get a message that an account can't be created, be redirected in chat or...

To me its logical but a little tricky plan. If you don't have a sure way to redirect such customers to your team so you can discuss the case you might as well be losing legit clients. We have had a good bunch that leave us because their business project is over, only to return in a few months with a personal project simply because they remember their good experience. Losing on such clients would be a pity...
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