Originally Posted by Rado_Ch
But what does the said customer see when they try to order? Do they get a message that an account can't be created, be redirected in chat or...
To me its logical but a little tricky plan. If you don't have a sure way to redirect such customers to your team so you can discuss the case you might as well be losing legit clients. We have had a good bunch that leave us because their business project is over, only to return in a few months with a personal project simply because they remember their good experience. Losing on such clients would be a pity...
We do not ban leaving clients, unless they are fraudsters. We also have several people that were with us, left and came back. Skype, chat and email tickets are open for everyone, unless MaxMind say this is the same arsehole we banned yesterday, who thinks he is clever by using proxy.
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