Originally Posted by Rado_Ch
But what does the said customer see when they try to order? Do they get a message that an account can't be created, be redirected in chat or...
To me its logical but a little tricky plan. If you don't have a sure way to redirect such customers to your team so you can discuss the case you might as well be losing legit clients. We have had a good bunch that leave us because their business project is over, only to return in a few months with a personal project simply because they remember their good experience. Losing on such clients would be a pity...
It is written in our TOS, if a client cancels their account is still open, only their plan is cancelled, so they can come back using their account, we have some that have done this and as long as they dont have any outstanding invoices then they are free to do so