Originally Posted by hostsurfuk
We have had forums in the past however these didn't take off and very hard to police. Open to a lot of abuse too.
The same with us, it didn't work out well because of abuse. If you have a well maintained Knowledge Base on your site it works out much better. Keep track of the questions you get thru your support tickets and post your answers in your knowledge base. This also has the effect of cutting down on your support requests.