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  Post #8 (permalink)   11-30-2015, 08:09 AM
easyhostmedia
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This is how we send out invoices and reminders

For New Clients

Invoices are due on the day an account is created.
If order left unpaid then
After 1 day a First Overdue reminder is sent.
After 2 days a Second Overdue reminder is sent.
After 3 days your order will be cancelled and your IP blocked and reported.

For existing clients

An invoice will be generated and sent 14 days before the due date
A reminder will be sent 1 day before the due date
Invoice then resent on due date and then if unpaid
After 1 day a First Overdue reminder is sent.
After 2 days a Second Overdue reminder is sent.
After 2 days your account will be suspended and a 20% or 2 late fee is added to the invoice, whichever is greater.
After 3 days a Third and Final reminder is sent
After 14 Days the account will be terminated.
so basically from issue to termination they have had 28 days to pay the invoice or contact us
7 days after termination, if any invoices still remain unpaid, they will be passed onto Express Debt Collection and a 5 fee added to the invoice

Cancellations must be submitted no later than 7 days prior to your next due date
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