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  Post #2 (permalink)   12-24-2015, 06:15 AM
RH-Calvin
HD Master
 
Join Date: Jun 2013
Posts: 290

Status: RH-Calvin is offline
We should keep it minimum when technical issues arise over a live chat. Some technical issue take time to resolve and sometimes customers get impatient about it. It's better to let them open a ticket and gets things resolved faster.