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  Post #9 (permalink)   01-12-2016, 08:43 PM
Harv45
HD Addict
 
Join Date: Apr 2015
Posts: 164

Status: Harv45 is offline
I believe live chat should handle the following.

Light support requests
Sales

Then if they should have to submit a ticket, you could log a ticket for them instead of saying "Please submit a ticket for this".

In my mind at least if the company is willing to log a ticket FOR the customer then it way better (especially if they already stated what should be in the ticket beforehand). Provided that the name and email and/or whatever else matches the account.