View Single Post


Old
  Post #10 (permalink)   01-13-2016, 04:08 AM
cheapdedicated
HD Guru
 
Join Date: Jan 2013
Posts: 756
Send a message via AIM to cheapdedicated Send a message via Yahoo to cheapdedicated Send a message via Skype™ to cheapdedicated

Status: cheapdedicated is offline
Quote:
Originally Posted by Harv45 View Post
I believe live chat should handle the following.

Light support requests
Sales

Then if they should have to submit a ticket, you could log a ticket for them instead of saying "Please submit a ticket for this".

In my mind at least if the company is willing to log a ticket FOR the customer then it way better (especially if they already stated what should be in the ticket beforehand). Provided that the name and email and/or whatever else matches the account.
Email and name match in a live chat may not be sufficient to discuss certain issues with the person on chat. a login might be necessary to asertain that the name and email actually are being used by the rightful owner before jumping into serious issues like logins, ssh etc
__________________
Techsys Ltd | Dedicated Servers | V.P.S | Free Plesk Panel
G8 Servers cPanel Reseller VPS Reseller Dedicated Server Resellers

G8 Host Cheap Domains | Shared Hosting | SSL