Originally Posted by jkateega
Email and name match in a live chat may not be sufficient to discuss certain issues with the person on chat. a login might be necessary to asertain that the name and email actually are being used by the rightful owner before jumping into serious issues like logins, ssh etc
Absolutely I can understand there are issues and requests that you do want to be 100% certain it that person (OS reload, major changes, and etc). But if the server is down let's say and you can easily get the match you could at least dispatch the ticket to the technical department to look into such things.