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  Post #13 (permalink)   01-13-2016, 12:03 PM
coloAZ
HD Newbie
 
Join Date: May 2014
Posts: 26

Status: coloAZ is offline
Keep it to Level1 and Presales to avoid spending too much time on the chat. Time is money - either you are paying staff to man the live chat, or you are spending your time that could be better spent growing the business.

Presales is the exception. Spend as much time as you can to draw out the customer and close a deal.
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