Originally Posted by Harv45
Now of days emails are just "auto converted" into tickets anyways to avoid these hassles.
They are not. This is something a host must do from within their hosting management system and Cron. to pipe certain emails to support tickets.
It is better to have a specific email address that will do this, but then even so the ticket generated would not identify the client, so still unknown if it is the client communicating with you.