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  Post #33 (permalink)   02-02-2016, 04:21 AM
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Quote:
Originally Posted by hmb-patrick View Post
Always keep a backup of client account before account termination. As many clients comes back after 30 days and ask to reactivate the account with all data.
WHY. It is the clients responsibility to keep their own backups. we backup all accounts on a daily basis, but this is for our own use. each client has a cpremote link inn their cPanel incase they need to restore any files etc. But once an account is terminated then the back is automatically removed from the backup server 7 days after account termination.

but even if after termination a non paying clients asks for a copy of the backup they will not get a copy until they pay their outstanding bill.

you will find a majority of hosts will have in their TOS that if you breach the TOS then you will not get any backups and non payment is a breach of the TOS.
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