Originally Posted by easyhostmedia
that's why i stated the best option is through a support ticket, as also it is logged the whole ticket on the clients account and within the management system.
live chats and emails dont do this, even the stardevelop live chat WHMCS uses does not log and transcripts into clients accounts as all it does is integrate the coding into your WHMCS installation and it does not allow clients to request an emailed or printed copy of the transcript or allow them to add any screenshots or attachments to a chat.
I agree with you that the best way to offer support is through support ticket system. Emails are hard to collorate in cases of a prolonged problem that needs a history. The same is true of live chat