Originally Posted by LiveChatAdam
Hi again, I work at LiveChat as you might know and sometimes people ask why should they choose paid solution if there is some free one. The thing is that when you pay for something you have the guarantee that the service will be developed and supported. What is more - paid solutions have more features. our software has for example ticketing system, customisation options, a lot of integrations and 24/7/365 live support for all clients. I'm sure you can't find this in the open source solutions.
I dont think that you mention a feature that my current provider does not offer for free. Ok May be the support part coz he is a bit slow BUT I have never really needed their support to date. I send a ticket just to test how fast they are.